A point-of-sale transition, blocked by one report.
Café Zupas was moving its restaurants onto PAR Brink. The daily report its accounting depends on did not survive the move, and without it the whole transition stalled. Suntek rebuilt the report on the new platform.
The system was ready. The accounting was not.
The new point of sale left holes where the group's reporting used to be. The one they call Daily Stats sits at the centre of how Café Zupas does accounting, and changing how that works was not something the business could absorb on top of a platform migration.
So the migration stopped being a technology decision and became a reporting problem: without that report on the new system, there was no safe way to go ahead.
What we did.
We rebuilt the report the business actually runs on, on the new platform, so nothing about the way Café Zupas closes its day had to change.
Rebuilt the report they already trusted
Not an approximation of it. The same report, producing what the finance team expected to see, despite a data structure on the new platform that bore little resemblance to the old one.
A whole day, in one upload
The report pulls essentially all of the company's daily activity into a single uploadable file, which is what makes it central to their accounting rather than just another dashboard.
Filled the gaps the platform left
Where the new point of sale's reporting fell short of what the group needed, we closed the gap rather than asking the business to work around it.
Without the reporting that Suntek provided, we would have had to pull the plug on the Brink transition. We would have been dead in the water.
Where it landed.
The transition went ahead
With the reporting in place, the group completed its move to the new point of sale.
Accounting did not change
The finance team kept the report it closes the day with, in the form it already knew.
The gap stayed closed
What the platform did not provide, we built and kept working alongside it.
Is a system change waiting on one report?
That is usually the real blocker, and it is usually solvable. The first conversation is free, and you get a straight read whether or not it turns into work.
